Gene Morreale发来的信息
亲爱的社区成员:
The airlines today are often in the media for unruly passengers and how it impacts the safety of the flight. General decency appears to have decreased as witnessed by media articles, an example being pop warner football cancellation due to unruly parent. 什么是不经常被谈论的, 或者根本没有, is the current situation in healthcare with unruly patients, 家属及访客.
I was recently on a zoom meeting with a good number of hospital CEO’s from the CNY region. The purpose of the meeting was to share information regarding patient care demands on our healthcare systems. Those demands at present exceed the capacity of most healthcare organizations. We discussed what can be done at the local as well as the state level to help during this crisis so that we can be here for community members when they need us most. 你们很多人都知道, there are a number of variables that have impacted healthcare staffing resulting in insufficient staff to meet today’s higher volume and higher acuity patient population.
The conversation shifted during this meeting to the topic I opened this letter with. Questions were raised as to the negative experience that hard working healthcare staff are having in the work place. I chimed in as just the other day I talked to an 十大靠谱网赌平台 nurse who was injured by an angry patient. The injury was not just the physical bruise, 还有情感上的伤害, 这两点都很明显. Other CEO’s voiced concern for the safety and wellbeing of their staff who many times face work place violence on an all too frequent basis.
在十大靠谱网赌平台中心, we track these behavior issues through our incident report process and data reflects that our staff have been exposed to well over 40 such incidents over the past year. I know that incidents occur more frequently, and go unreported. We have placed signage throughout the organization that violence, 肢体或言语, against our staff will not be tolerated and we will pursue charges to the fullest extent of the law. We have trained staff on de-escalation techniques, 然而好斗的, 不当行为继续发生. 这是不可接受的!
Until you are verbally or physically abused, it is difficult to appreciate the harm as well as the toll it takes on these hardworking, 优秀的员工. 他们每天都在工作, referred to in the recent past as healthcare heroes, yet I’m afraid they really do not feel that way. Many have left important jobs in key settings, 比如急诊科, because the demands and at times difficult situations, far outweigh the job satisfaction that they went into this profession for.
我们能做些什么来扭转这种局面? First and foremost, stop and think before acting aggressively towards a healthcare worker. It is understood that there are times when you as a patient are struggling and perhaps feel that the healthcare system is not doing enough for you or your loved one. I understand that happens, but…it does not get fixed by being physically or verbally abusive.
We as a community should know that without these talented healthcare workers, 我们没有医院, 一个ER, or an OR to be there when the need arises. What is needed are more persons entering the healthcare employment arena, while we work to retain the 优秀的员工 of today. 如果没有这个, I am pretty sure our healthcare system will continue to struggle and eventually fail to be there when you need it most.
So please, control your emotions, communicate with staff and listen to what is being explained. If you don’t agree or have further questions, you have a right to receive additional information. The word thank you goes a long way to show your appreciation to the healthcare worker who ensures that 十大靠谱网赌平台 is there for you 24/7/365. Positive recognition will go a long way in addressing today’s challenging healthcare environment.
真诚地,
F基因. Morreale
总裁兼首席执行官
关于十大靠谱网赌平台
十大靠谱网赌平台 serves an area comprised of approximately 29 communities in Madison and western Oneida counties with a population of approximately 100,000. 由奥奈达卫生系统运营, 公司, a New York State not-for-profit corporation, the organization includes a 101-bed acute care hospital, 急诊科, 最先进的手术中心, 160-bed extended-care and short-term rehab facility, 初级保健办公室, 内科医学, 综合实验室服务, 家用医疗设备, 综合影像服务, 门诊治疗, 护理专业:肿瘤学, 心脏病学, 神经学, 足部医疗, 血管, 睡眠, 妇产医院, 整形外科, 伤口护理, GI, 肺, 和花. 欲了解更多有关十大靠谱网赌平台的信息，请访问 my.tf-aa.com.